Privacy Policy

1. Data We Collect

• Account data: name, email, mobile number, profile photo, and login/session identifiers.
• Profile and role data: mechanic/provider expertise, services, rates, and availability status.
• Location data you submit: address details such as city, municipality, barangay, coordinates (latitude/longitude), and service location notes.
• Vehicle data: make, model, year, nickname, description, and vehicle photo in your garage.
• Service data: service requests, schedules, statuses, additional services, replaced items, labor/parts amounts, and job history.
• Review data: ratings, comments, and timestamps for completed service feedback.
• Technical data: browser/device metadata, logs, and security events needed to secure and operate the app.

2. How We Use Data

• Match customers with service providers and allow booking/scheduling.
• Generate service records and show request/job details to involved users.
• Support profile management, garage management, and review features.
• Enforce platform safety rules, penalties, and account moderation decisions.
• Improve service reliability, app UX, and customer support response.

3. Sharing and Visibility

• We do not sell your personal data.
• Service request participants (customer/provider) can see relevant job data required to complete service.
• Some profile information and public ratings may be visible to other users as part of marketplace discovery.
• We may use infrastructure providers (for example, cloud storage) to process uploads and app operations.
• We may disclose data when required by law or to protect platform safety and legal rights.

4. Storage and Security

We apply reasonable organizational and technical measures to protect data. Uploaded files and generated links use controlled cloud access. No internet system is 100% secure; keep your account credentials private.

5. Data Retention

We keep data while your account is active or while needed for operational, legal, safety, and recordkeeping purposes. Some records (for example, service history) may be retained to preserve transaction integrity and dispute resolution evidence.

6. Your Choices and Rights

• Access, update, or request deletion of your profile data, subject to legal/operational limits.
• Request correction if your stored details are inaccurate.
• Contact us for account issues, deactivation concerns, or privacy requests.

7. Contact

For privacy concerns, contact support@fastmekanik.com or inquire@fastmekanik.com.