Terms of Service
Effective date: July 14, 2026
These Terms govern access to and use of FastMekanik, including provider discovery, public shop directories, service requests, provider shops, garage records, reviews, and provider tier upgrades.
1. FastMekanik's Platform Role
FastMekanik is a technology platform. We help users discover independent mechanics, service providers, provider-owned shops, and public automotive businesses, exchange request information, schedule work, and keep records. FastMekanik is not the mechanic, repair shop, employer, insurer, vehicle manufacturer, or guarantor of a provider's work unless a separate written agreement expressly says otherwise.
2. Eligibility and Accounts
- Provide accurate, current, and complete information and keep it updated.
- Keep login credentials and account access secure. You are responsible for activity under your account.
- Do not impersonate another person or business, create misleading profiles, or submit information without the necessary authority.
- Do not use the platform for unlawful, abusive, fraudulent, discriminatory, unsafe, or unauthorized purposes.
3. Provider and Shop Profiles
Providers and shop owners are responsible for their profile, qualifications, specialization, service descriptions, rates, service areas, schedules, contact information, images, logos, and representations. A FastMekanik profile, account tier, rating, or search result does not guarantee skill, licensing, availability, quality, safety, or a particular service outcome. Users should review information and communicate directly through the platform before agreeing to work.
4. Public Automotive Shop Directory
- The directory may include public business information collected from publicly accessible websites, social pages, public directories, public map/business information, or business/user submissions.
- FastMekanik reviews available information before publishing directory records and works to verify and update the information shown to users. A directory record is separate from a FastMekanik provider account.
- A FastMekanik verified label means that the business information was reviewed against available public sources and/or confirmed with the business or an authorized representative at the recorded review date. It does not mean that FastMekanik inspected, licensed, endorsed, rated, or contracted with the business.
- FastMekanik works to keep verified listings accurate and current, but business details can change after the last review. Users should check the displayed verification or update information and confirm final prices, services, opening hours, ownership, and availability directly with the business.
- Some directory profiles may allow an inquiry to be sent to a publicly listed business email. An inquiry is not a booking, quote, acceptance, endorsement, or promise that the business will respond.
- Business owners or authorized representatives may contact support@fastmekanik.com to request correction, attribution, updating, or removal. We may request proof of authority.
5. Service Requests and Scheduling
- A request is not accepted until the provider or shop confirms it through the platform.
- Users must provide accurate vehicle information, service location, contact details, requested service, and problem description.
- Providers and shops control whether they accept, schedule, reschedule, start, complete, or cancel a request, subject to platform rules.
- System statuses may include pending, scheduled, in progress, completed, cancelled, expired, rejected, or schedule missed. A status is a record of platform activity and is not a warranty of work quality.
- Users must attend or make the vehicle available at the agreed time and communicate promptly if circumstances change.
6. Prices, Parts, Travel, and Job Records
- Provider rates, additional services, replacement items, parts, labor, travel charges, and other amounts may be shown for transparency but can require confirmation before work.
- Customers and providers are responsible for reviewing and agreeing on the final scope and amount before completion.
- Service records may include symptoms, parts or items used, purchase details supplied by the provider, labor, comments, dates, and completion information.
- FastMekanik does not guarantee the availability, authenticity, quality, warranty, or suitability of parts or services supplied by an independent provider.
7. Provider Tiers and Payments
- Provider tiers, including Specialist, Rockstar Mechanic, Premium Mechanic, and Automotive Business, describe platform features or access levels. A tier is not a professional license, certification, guarantee, ranking, or endorsement.
- Tier prices and included limits are shown in the upgrade dialog or checkout and may change for future purchases. A tier upgrade is generally a one-time payment unless the checkout expressly states otherwise.
- Payments are processed by Dodo Payments or another payment provider shown at checkout. Their terms, privacy policy, payment security controls, currency conversion, taxes, and applicable refund rules may also apply.
- FastMekanik activates paid tier features after payment confirmation. A browser redirect or displayed success page alone may not be sufficient if payment confirmation has not reached the platform.
- Tier upgrades do not guarantee customers, revenue, search placement, reviews, work quality, or business results. Features may be limited, suspended, or changed for safety, fraud, account, or platform reasons.
- For payment questions, duplicate charges, failed activation, or refund requests, contact support@fastmekanik.com and include the relevant checkout or payment reference.
8. Reviews, Images, and User Content
- Reviews must reflect a genuine experience and must not be fabricated, manipulated, abusive, threatening, discriminatory, defamatory, or used to extort another user.
- You must have the rights and permissions needed to upload photos, logos, descriptions, documents, and other content.
- You grant FastMekanik a limited license to host, display, format, and use submitted content as needed to operate, secure, promote, and improve the platform, subject to the Privacy Policy.
- We may remove or restrict content that violates these Terms, a person's rights, applicable law, or platform safety rules.
9. Missed Schedules, Restrictions, and Appeals
Users and providers are expected to honor confirmed schedules. Missed schedules may result in warnings, temporary removal from discovery, restrictions on platform features, or account deactivation under the applicable account and penalty rules. Account actions may consider the relevant service role and record, including separate provider and shop activity. Affected users may contact support@fastmekanik.com to request review or appeal; submitting an appeal does not guarantee reinstatement.
10. Third-Party Services and Links
FastMekanik may use or link to third-party services for authentication, maps, cloud storage, email, payment processing, analytics, social links, and public directory information. Third-party services operate under their own terms and policies. FastMekanik is not responsible for their availability, content, security, or practices.
11. Disclaimers and Liability
To the extent permitted by law, the platform and directory are provided on an "as available" basis. We do not guarantee uninterrupted access, complete or current directory information, provider availability, repair results, response to inquiries, search placement, or business performance. FastMekanik is not responsible for independent provider or shop conduct, vehicle damage, injury, parts, prices, delays, cancellations, payment-provider issues, or disputes between users, except to the extent directly caused by FastMekanik's proven breach of a legal obligation.
12. Suspension, Termination, and Changes
We may suspend, limit, or terminate access when reasonably necessary to protect users, investigate abuse or fraud, enforce these Terms, comply with law, or operate the platform. We may update these Terms as features evolve. The updated version will show a new effective date; continued use after publication means you accept the updated Terms to the extent permitted by law.